Right of Withdrawal (CODE OF CONSUMPTION D.LGS 206/05)
ParmaSapori guarantees that products that are equal to those listed and described on the site will be delivered and that all the rules regarding the preservation of the products will be respected until the time of delivery to the place indicated in the order.
For all products sold, the responsibility of the manufacturer applies. In the case of packaged products, the manufacturer is also responsible for the veracity and completeness of the indications on the packages.
The images on the site are provided to the customer to facilitate the recognition of the products; Due to changes in the packaging by the manufacturer, the photos may not exactly reflect the appearance of the delivered product.
As required by the D.LGS Consumer Code 206/05 (former right of withdrawal) and The Legislative Decree 21/2014, chiusaformaggi.it customers enjoy the guarantee satisfied or refunded with the possibility of returning products purchased within 14 business days of receipt, except in the case of products that by their nature cannot be returned as easily perishable food items or custom items.
In the regular exercise of the right of withdrawal, the sole costs of returning the property to the sender are borne by the Customer.
HOW TO CLAIM A REFUND
You must send a recommended letter with a return receipt to the address below or an e-mail to firstname.lastname@example.org within 14 business days of receiving the goods.
ParmaSapori by ParmaLook of Matteo Agoletti
C.F. P.Iva 02713070346
In the communication, you must indicate the product or products for which you wish to exercise the right of withdrawal.
- To exercise the right of withdrawal you need to return purchased products, in excellent state of preservation and with original labels not removed.
- The packaging of the products must be accurate, in order to safeguard the original casings from damage, writing or labeling. - Products must be returned by courier express at their own expense.
- We recommend that you use a traceable and insured shipping method as it will not be the responsibility of ParmaSapori the loss, non-receipt, or damage of the submitted material.
- The goods will be refunded by ParmaSapori after verifying the content and status of the products, within 14 days of receiving the communication from the customer. ParmaSapori will provide a full refund of the costs incurred by the customer to purchase.
For any communication regarding complaints the customer can use the e-mail address: email@example.com